Help Desk & Ticketing
Converse for Gemini allows end-users and customers to communicate with you entirely through email.
No Need For Separate Help Desk Software
Multiple systems only cause problems in the long run. It makes sense to manage all your communications using a single platform like Gemini. Allow all your end-users and customers to communicate with your Support function through email. Email is convenient for some users and the Converse add-on for Gemini ensures all emails and subsquent replies are turned into managed tickets.
Link tickets to Development tasks so everyone can trace the ticket from receipt to completion. Centralize all inbound requests and handle them using powerful filters - nothing gets lost.
Baked in email notifications ensure all inbound tickets are tracked from the minute they arrive to the moment they are closed.
Mailbox-to-ticket
The Converse add-on for Gemini allows end-users and customers to communicate with you entirely through email. Converse lets you convert emails into Gemini tickets, notify the customer, and attach subsequent emails as comments to your ticket. The sender of an email is notified each time you change the ticket, ensuring simple two-way communication through email.
Integrated Help Desk Facility
Gemini makes your Help Desk an integral part of the project team. End users can login and get the relevant user experience based on permissions you grant, to ensure they only see and access what they should. The Help Desk can effortlessly manage communications with all stakeholders and escalate issues where necessary.
Process Relevant Emails
Define which emails are to be selected, processed and then determine where to place them within Gemini. Converse will let you define email matching rules to pin-point emails of interest and set default values on your Gemini tickets. You can even define your own matching algorithm by utilizing the plug-in framework for maximum control.
Customizable Responses
Customizable email notification templates mean customers receive branded acknowledgements.
Watch: Email-to-Tickets
Converse with Gemini gives you more...
Project Management, Issue Tracking, Bug Tracking, Testing Control and Scrum/Agile Release Management all in one flexible, easy to use, easy to deploy fully-featured application.
