Issue Tracking E-Book
Download our free ebook providing tips, insights and best practice for enterprise-grade issue management.
FREE E-Book: Definitive Guide to Issue Tracking
An enterprise-wide issue management platform should handle the capture and tracking of defects, tasks, quality checks, support tickets, and change requests from multiple locations, departments and entities.
Implementing such a platform is a task that goes beyond the traditional Software Development team. For optimum results all stakeholders - clients, vendors and every department in the workflow, should participate.
Like any system implementation with the ability to impact a diverse user group, getting the design phase right is a pre-requisite for success. Do not have 'issues' with your issue management system. Investing time to structure the implementation correctly will reward your investment and may save you from the costly and painful process of refactoring once the platform goes live.
The goal should be simple - create a single version of the truth. Problems are compounded when multiple applications and project repositories are deployed, each with its own partial view of the same topic. A single issue management platform for all users and all issues leaves no room for confusion. Regardless of whether you are intending to deploy Gemini or some other issue management application, our free ebook will tell you all that you need to consider in order to get this important process right.
